CANCELLATION and Refund Policy

Cancellation Policy for Editorial and Publishing Services

At DeJohnette Publishing Group, we strive to provide the highest quality services, including editing, cover design, formatting, and more. We understand that the publishing process is collaborative, and your satisfaction is paramount. Below, you will find our return policy, which outlines how we handle various scenarios that might occur during our service provision.

General Policy

1. Revision Requests: We are committed to your satisfaction. If you are dissatisfied with any services provided, such as editorial feedback, cover design, or formatting, you are entitled to a specific number of revisions outlined in your service agreement. These revisions address your concerns and bring your project closer to your vision.

2. Refund Eligibility: Due to the nature of our services, refunds are generally not provided once work has commenced. However, suppose you feel our services have not met the agreed-upon standards or specifications detailed in the service contract. In that case, we are committed to working with you to resolve these issues.

   - Pre-Service Cancellation: If you cancel our services before work commences, you may be eligible for a full refund of any deposit or pre-payment. Notification of cancellation must be in writing within 72 hours of the initial agreement.

3. Non-Refundable Services: Certain services, such as completed consultations, initial assessments, and any personalized work finalized and delivered, are non-refundable.

Specific Service Policies

- Editing: If you are still unsatisfied with the editing services after the agreed-upon revisions, we will conduct an internal review to assess the initial project goals versus the delivered outcome. Depending on the findings, a partial refund may be considered.

- Cover Design: Cover design is subjective; however, we aim to meet your expectations within the scope of the professional standards. If the final product does not meet the agreed specifications after revisions, we will offer additional revisions or a redesign with a different designer at no extra cost.

- Formatting: If the final formatted product does not meet your specifications and adhere to industry standards, we will reformat the document at no additional charge. If issues persist beyond these efforts, a partial refund of the formatting costs may be considered.

Process for Requesting Revisions or Refunds

1. Contact Us: Please get in touch with our customer service team via email or phone, as listed on our website. Provide a detailed description of your issue, including specific examples where applicable.

2. Review: Our team will review your request, which may include a consultation to discuss the concerns in detail. We aim to respond to all inquiries within five business days.

3. Resolution: Based on the review, we will propose a resolution, which may include revisions, reassignment of the project to another team member, or in rare cases, a refund.

We at DeJohnette Publishing Group are dedicated to ensuring your publishing experience is as rewarding as possible. We believe in fairness, quality, and customer satisfaction, and our policies are designed to ensure your project achieves its desired success. Thank you for choosing us as your publishing services provider.